Refund Policy | Autgenix

Digital service purchases

Autgenix sells access to digital software, AI-assisted generation tools, automation capacity, and usage credits. Because these services can be delivered immediately after payment, completed purchases are generally non-refundable except where this policy, checkout terms, or applicable law requires otherwise.
Plan limits, billing intervals, currencies, credit amounts, and renewal details are shown before checkout. Please review them carefully before completing payment.
If a payment is completed but your account is not upgraded or credited after a reasonable processing period, contact us so we can investigate and either apply the entitlement or process an appropriate remedy.

Paid subscriptions provide access to plan features, plan limits, and monthly credit allowances for the active billing period.
You may cancel auto-renewal from the billing area where supported. Cancellation stops future renewals but does not automatically refund the current billing period.
If you believe you were charged in error, charged after cancellation, or charged twice for the same subscription period, contact us within 14 days of the charge with the payment reference.

One-time credit pack purchases are added to your Autgenix balance after successful payment confirmation.
Used credits are not refundable once they have been consumed for generation, automation, rendering, publishing preparation, or another paid platform action.
If a paid generation fails and Autgenix records that no deliverable output was produced, our system may automatically refund reserved credits to your account balance. This is a platform-credit refund, not a cash refund.

Duplicate payments for the same plan or credit pack where only one entitlement was delivered.
A successful payment where Autgenix is unable to deliver the purchased entitlement and cannot reasonably correct the issue.
Billing errors caused by Autgenix or our payment configuration.
Refunds required by applicable consumer protection law or payment-provider rules.

Change of mind after a digital plan, credit pack, or entitlement has been delivered.
Credits already consumed by successful generation, rendering, automation, or publishing-preparation actions.
Outputs that require normal human review, editing, or brand adjustment, unless a technical failure prevented delivery.
Account suspension or termination caused by violation of our Terms of Service.

Email support@autgenix.com with your account email, payment provider, payment reference, purchase date, amount charged, and a short description of the issue.
We may ask for screenshots, receipt details, or account information needed to verify the transaction.
Approved refunds are returned through the original payment provider where possible. Processing times depend on Paystack, Paddle, your bank, card network, or other payment intermediaries.

Autgenix may support more than one payment provider. Paystack may be used for Naira payments, while Paddle may be used for USD payments.
Any approved cash refund is normally processed through the original provider and original payment method, subject to provider rules, settlement status, bank processing times, and applicable law.